shipping

the pieces will be produced for you and shipped in 2-3 weeks after your order.

SaM jewels provides free delivery/shipping on all items within uae. for international shipping the fees will be calculated during the checkout process.

we ship from germany and the uae.

customs & duties
For orders that are being shipped outside of the united arab emirates, the customer may be subject to import taxes, customs duties and fees levied by the destination country. the customer must assume additional charges for customs clearance. SaM jewels FZE will take care of costs thereby incurred for all orders under 200 US$.

returns policy
no refunds or returns can be claimed for any reason unless the product you purchase is damaged when it arrives. in case of damage please reach out to us with a clear picture of the damaged area and proof of receipt date within 24 hours of receipt of the merchandise. the cost of the return shipping will be borne by the customer. upon receipt of the damaged merchandise the customer will be offered store credit equal to the value of the returned merchandise.

For more questions please contact us.